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WebMaster
Administrador
Franklin Eduardo Torres G.
Experience Summary:
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Provide direct support to end users and customers.
- Solve
customers’ software, hardware, and network issues.
- Provide
multi-lingual support in English and Spanish.
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Identify
potential workarounds and create trouble tickets along with monitoring their
progress through completion.
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Design, implement and maintenance company's websites:
ligadeloja.com,
calvas.com,
lojanos.com,
zamoranos.com,
loja.ws,
zapotillo.com
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Write/update and maintain content and organization website, including
editing HTML documents.
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Troubleshoot and Implement changes in ASP pages in existing web version
- Design
and implement CSS, HTML, and ASP files for the new web release
Employment
History:
Systems Integration & Development, Inc, Washington DC
04/2005- Present
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Production Support
Specialist for
U.S Department of Labor:
o
Identify
potential workarounds and create trouble tickets along with monitoring their
progress through completion
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Troubleshoot production issues to determine if
they are related to database reference table configurations, software defects,
or environmental issues and communicate those issues to the proper teams
involved
o
Create and unit test SQL scripts
to deploy database reference table changes and perform data fixes
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Coordinate production support releases
throughout the development, testing, and production deployment processes
Lojanos.com, Annandale,
VA
05/1999 - Present
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Web
Developer Consultant:
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Design, implement and maintenance company's
websites: www.lojanos.com, www.loja.ws, www.zamoranos.com, www.calvas.com,
www.zapotillo.com, ligadeloja.com
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Write/update and maintain content and
organization website, including editing HTML documents.
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Provide multi-lingual support in English and
Spanish.
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Recording digital photographs, graphics editing
and implement them into web pages.
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Provide outage resolution, technical
assistance, and development of technical solutions for new requirements
Northern Virginia Community College, Annandale,
VA 11/2000- 03/2005
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Technical Support Analyst:
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Answer customer support calls and
resolve computer problems using troubleshooting skills.
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MS Office problems
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Outlook configuration, POP3, IMAP,
Exchange Client
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IE & Netscape connections
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Terminal Server Client installation and problem
resolution
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Install and troubleshoot computer hardware,
software and network configurations.
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Video Cards, Power Supplies, Memory, NICs
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Install Office Products, Magic Helpdesk
software
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Active Directory Client, Microsoft Exchange
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Analyze and upgrade Windows 95/98 Operating
Systems to Windows 2000 and Windows XP.
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Assist with mainframe (CICS) account
administration.
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Update Help Desk Web page
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Network Support Technician:
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Exchange 5.5 administrations
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Account creation
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Change account size and mail address
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Windows 2000 server installation
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Installed and configured Production servers
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Setup Active Directory
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Installed and configured WINS & DNS
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Assist with the migration from Token Ring to
Ethernet at all five NOVA campuses.
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Installed and configured Network cards
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Connected PC’s to network switches
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Update Network design maps using Visio
Job description:
Provided user support and computer administration for over 60,000 end users
calling the Help Desk by utilizing the help desk database, telephone automated
call distribution (ACD), and technical knowledge.
Followed up on customer contacts and created activities in the Help Desk
database. Monitor all help desk activities for timely resolution, accuracy, and
customer satisfaction. Enhance the delivery of customer services by
striving to increase the First Call Resolution (FCR) rate.
Pinkerton Computer Consultants, Inc, Alexandria,
VA 04/2002- 12/2002
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Network/ PC Technician:
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Setup and configured phones and
users in CallManager
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Created Voicemail accounts in
Cisco Unity
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Reset user accounts in both CallManager and
Unity
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Network cable testing and implementation of IP
telephone system
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Test Network setup and configuration
Pricedrive, Inc., Springfield,
VA
05/2001- 09/2001
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Software Developer Intern:
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Document ASP and Stored Procedures in the
entire pricedrive.com site.
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Manage an active list of ASP and Stored
Procedures used by the development process.
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Troubleshoot and Implement changes in ASP pages
in existing pricedrive.com version.
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Design and implement CSS, HTML, and ASP files
for the new pricedrive.com release.
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Assist in the report development using the
MicroStrategy business intelligence tool.
The King's Masons, Manassas,
VA
06/2002-03/2005
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Masonry Laborer and
Bricklayer:
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Reading and interpreting drawings, plans and
specifications
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Assisting in erection of rough timber
structures
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Repairing and renovating all types of
structures (walls, walks, chimneys, or fireplaces)
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Lays common and face brick, firebrick and
cement block
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Operating various gasoline engine powered
equipment and assist in placing concrete.
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Operate trucks and forklifts in support of
specific and minor job orders
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Repairing using stone, brick, marble, slate or
tile
Northern Virginia Community College, Annandale,
VA 11/2000- 06/2004
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Computer Lab. Technician:
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Provide technical assistance to students with
software related their academic curriculum.
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Install, configure and troubleshoot hardware,
software and networking problem for the computer classrooms and computer labs at
NVCC.
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Provide general facilities support, Internet
support. Use ghosting and other related programs.
Northern Virginia Community College, Annandale,
VA 01/2001- 04/2001
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Information Systems Tutor:
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Provide instructional assistance to students
currently enrolled in Information Systems Technology courses such as Word,
Access, Excel, and Power Point.
University
of Virginia, Fall Church,
VA 03/1999-
08/1999
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Upgraded software and improved the reliability
of the current system
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Repaired and maintained faculty and staff
computers
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Internet Projects, extra support for special
requests such as web design, database
Jorge F. Alvarado V., Engineer & Contractor, Loja,
Ecuador 02/1994-03/1996
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Coordinated the construction of a potable water
system in Cucanamá and Linderos.
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Designed and constructed a sewage system in
Macara.
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Administered and supervised the construction of a water reservoir in
Punzara.
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Coordinate, direct and monitor the activities of sub contractors,
suppliers, laborers and ordering of any and all job related materials.
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Prepare and submit accurate, detailed, written daily reports for the
project.
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Reading and interpreting drawings, plans and specifications
Childreach, the U.S. Member of PLAN International, Loja, Ecuador
08/1994– 05/1996
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Implemented self-sustainable training programs
for rural area communities.
Santa Mariana High School, Loja,
Ecuador 12/1991-
07/1993
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Taught computer programming and use of word
processing and spreadsheet software to students. Supervised the school’s
computer lab to ensure maintenance and efficiency.
Amnesty International, Loja,
Ecuador
12/1991- 05/1996
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Develop and implement appropriate integrated
strategies for the promotion and protection of human rights in the province of
Loja -South Ecuador.
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Maintain overall responsibility for integration
of research, action and membership development, in conformity with Amnesty
International’s mission and consistent with AI's strategies, priorities,
techniques and standards.
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Provide sound, timely political advice to the
Programme, to senior management and, as delegated, to other Amnesty
International bodies.
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Build and maintain effective working
relationships with AI sections and structures and with the wider AI movement.
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Represent AI’s work on human rights in Province
of Loja to key target audiences including governments, regional organizations,
international forums, human rights defenders and the media.
Education:
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Bachelor of Science, Civil Engineering, with a concentration in Hydraulics.
Technical University of Loja,
School of Engineering, Loja, Ecuador. Graduated February 1996.
Prepared a thesis on pavement
design, which was published and used by the National Housing Bank of Ecuador for
a pavement design program in the city of Loja, Ecuador.
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Associate in Science Degree, Computer Science
Northern Virginia Community College, Virginia, US
Graduated June 2001
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Associate in Applied Science, Civil Engineering Technology Specialization
Northern Virginia Community College, Virginia, US
Graduated December 2001
Technical Skills/ Expertise:
Windows 2000, Windows 95, 98, 2000 pro & XP, Unix, DOS
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Software, Program Design, Programming Logic and Tools:
C++, Visual Basic, HTML, Assembly language, Basic,
Fortran, JavaScript
MS Exchange 5.5, MS Office Suite
’97, 2000 & XP, MS Front Page, MS Project, PeopleSoft, FTP, Magic Helpdesk ,
McAfee Helpdesk, DreamWeaver, Photoshop, Flash ,Swish and Mainframe account
administration.
Cisco Switches and Routers
Configuration
Windows
NT workstation and Servers, Windows 2000 (Active Directory) Servers.
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Engineering Programs:
AutoCAD R14, 2000
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Perform hydraulic
structures design for construction
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Pavement design for
highways and airports
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Reading and
interpreting drawings, plans and specifications
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Designed and
constructed a sewage systems, water reservoir and potable water system
Web Page Designs Skills/ Expertise:
MS FrontPage 2000, Netscape
Composer, Swish, Macromedia: Dream Weaver, Flash 5.0
Design
and maintain Web pages for following businesses:
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www.lojanos.com
Regional Web Site with multiple services
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www.loja.ws
Lojacar: Mazda Car Dealer
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www.zamoranos.com
Regional Web Site with multiple services
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www.zapotillo.com
Springfield Mortgage
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www.ligadeloja.com
Official website of LDU-L soccer team
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www.calvas.com
International cosmetic care product’s web
Language:
Fluent in written
and spoken Spanish and English.
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Lojanos
.com